Service capabilities

Our services are focussed on supporting customers in improving performance & service, as well as reducing cost & waste. We achieve this by taking a long-term view on business and try to embed quality in your processes and business.

​Practically this means rather no short-term fixes or sub-optimising a piece, but e.g. doing things first-time-right (FTR), improve data-integrity, cut-out 'waste' and optimise ánd embed processes. To name a few. . .    ​​we offer practical solutions that work for your business needs.

Services:  

• Supply chain performance​
• Project delivery & integration (project mngt)
• Process & business improvement 
• Operational excellence, Lean 6s
• Implementation of change, technology/ICT
• Reporting & metrics/KPI​
  
• Business development

---

​​​   Some examples and areas on a practical and operational level, where we have managed a project, implementation or optimisation:

• Reducing time-to-market of consumer product.
• Improve Customer Service Policy (with SC, Fin, Mark)
• Workshop facilitation to align with software-vendor.
• Operational due-diligence.​
  
• Implementation of CRM software.​​​
• Shorted lead-time of invoicing cycle + increased quality.
• Process mapping + improvements in warehouse ops.​
• Audit of postal sorter centre.

• Merge customers warehouse operations.
• Tender/RFP suppliers.
  
• Commissioning of storage system.
• Interim mngt: temp replace supply chain or program mngr. 
• Sales/BD-support. Analyse customer base & PMC-model
• Make user requirements & functional specs for software
• ABC analysis of inventory/stock. 
• Reporting & Analytics​​​

​We can support you on operational and tactical level with managing implementation and change, operational excellence, process improvements, supply chain issues and sales support. On a strategic level we're able to place your supply chain challenge, operational performance issue or change in the right context and integrate it into the organisation, without 'sub-optimizing'  a department or function.

---

​Supply Chain Performance

Do you have good supply chain/ops visibility and feel in control on a tactical level? 
We will support your company on all levels in keeping the supply chain strategy aligned and will assist in driving change.  Do you have the right balance between costs, inventory and service/delivery? We will manage implementation of technology and systems to ensure better flows and lower long-term operational costs

Approach and key elements:

• SC Strategy: alignment in- & external, culture, due diligence, 'health-check'
• SC Tactical: reporting & visibility, standardisation, customer-service, cost-to-serve, value stream mapping.
• SC Operations: S&OP, ops-excellence, lean approach, metrics, inventory mngt, warehouse lay-out, process-mapping.
• SC Execution: project- & change management, lean 6s.
• SC Technology:  system implementation, MHE, scanning, packaging, RFID
• SC Optimisation: process improvement, bottle-neck & gap-analysis.
• SC International: we are able to leverage intl experience and work cross-border

---

Project delivery & integration

We can support you in objectively driving your change project or implementation. Being an outsider to your business, our project manager guides your team through the typical phases: definition - planning - control - execution & delivery. 

Approach and key elements:

• Stakeholder management & project governance.
• Kick-off meeting(s) and defining scope-of-work
• Alignment with business objectives
• ​Waterfall methodology - PMBOK/PMI
• Manage project plans, time, budget, risks and resources
• technology-, process-, change- or system implementation
• Documentation and communication
• Appreciate corporate culture
• Manage ambiguity​

---

Process & business improvement

Our team focuses on improving underperforming systems- or processes and eliminating non-value-adding activities. We use a systematic approach to make a root-cause analysis and/or map the process. Causes can then be efficiently removed, productivity improved and cycle-time reduced.

Approach and key elements:

• Recognise structural underperformance in functions & processes.
• Operational excellence.
• Lean six sigma approach: doing more with less by employing 'lean thinking' 
• GAP-analysis and applying Pareto-analysis
• Process mapping, Ishikawa, cause & effect diagrams
• Acknowledge inconsistent data, contradicting output / metrics
• 'Voice of the customer' and CTQ flow-down
• Operational and tactical level
• Recognise and include corporate culture

---

Reporting, metrics & analytics

We sit down with our customers to understand their business needs and corporate culture and how this translates into policy and operations. Based on the data, we set-up meaningful reporting, metrics and KPI's to create visibility of performance & productivity.  This results in enhanced insights that allows for improved control and quicker response rates.

Approach and key elements:

• Set realistic and understandable targets - 'SMART'
• Drive behavioural change
• Standardise across departments and functions
• ​KPI / metrics
• Dashboard.
  
• Measuring what matters
• ​Keep it simple​!

---

 The 3 C's of life also apply to your business: Choices, Chances & Changes. You must make choice to take a chance or your business will never change  "